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Frequently Asked Questions
Welcome to Demo Store's FAQ! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!
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Q1: Do you ship to my country?
A1: Most likely, you can see what countries we ship to in the drop-down at the checkout.
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Q2: How much do I pay for shipping?
A2: The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country. You’ll get free shipping on orders above a certain amount.
Free shipping on orders above:
Denmark – 600 DKK
Norway – 1000 NOK
Finland – 100 EUR
Germany – 100 EUR
UK – 70 GBP
Rest of the EU – 100-250 EUR
Global – 200 USD -
Q3: What are the accepted payment methods?
A3: We accept online card payment with MasterCard, VISA or via PayPal. Residents within Sweden are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information.
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Q4: What currency do I pay in?
A4: The currencies used are EUR, USD, GBP, DKK, NOK and SEK. The currency is chosen automatically depending on your shipping country. Swedish VAT is included in all our prices within the EU.
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Q5: When do I receive my order?
A5: We dispatch all orders in 1-2 business days with FedEx, delivery time will depend on the shipping country and address.
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Q6: Do I have to pay international taxes and duties?
A6: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Cooking is easy!Make yourself happy by cooking restaurant-like dishes at home with our video guides and masterclasses. Or just order something from us if you're feeling a bit lazy to cook today. → Taste our new 'Lazy Weekend' set
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Loyalty Program Discounts→ Gold level 40% off for the whole cart if your order 20 times in our store and the average order value is more than $500. |
→ Silver Level 30% off for the whole cart if your order 10 times in our store and the average order value is more than $100. 15% off for the whole cart if you order 5 times in our store and the average order value is more than $50. |
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